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How to install the KITP's version of TeamViewer on a Mac

To run TeamViewer for remote assistance from the Kindergarten IT Program, first browse to the website www.kindergarten.vic.gov.au.

On our website you will see the TeamViewer button on the menu. If you are on a Mac, you will need to click on the grey TeamViewer button to download the app.

Once TeamViewer has completed downloading, open the TeamViewer.dmg file. If you cannot locate the download, check your Downloads folder.

The Finder app will display the Install TeamViewer prompt. Double click the cardboard box icon to start the install.

Follow the prompts of the TeamViewer Installer that appears. You will need to agree to the license, confirm the install location and provide permission to install.

Once the install is successful, you can click Move to Trash on the request to clean up the TeamViewer Installer file.

To launch TeamViewer from the Applications folder, use the Go menu. Click on the smiling Finder icon to access the Go menu on the Apple Menu Bar. From the Go menu, click on Applications.

Find the TeamViewer 8 folder. Double click on it to open it.

Within the TeamViewer 8 folder double click on TeamViewer to launch the program.

TeamViewer will launch. Once the Ready to connect notice turns green on the lower left corner, TeamViewer will generate Your ID and Password that you can quote to the support staff.

When TeamViewer won't run because an instance is already running

You may get an alert "Another instance of TeamViewer is already running. Please close this instance before restarting TeamViewer". In this situation our version of TeamViewer won't run until you exit the one that is running.

Look for the icon of the TeamViewer app running on the right hand side of the Apple menu bar. Click on the icon and select Exit TeamViewer. You will now be able to run the TeamViewer 8 version from the Applications folder.

If the support call is closed, and you no longer need TeamViewer running, you can use this same method to close TeamViewer.

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