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Outlook Express is being used by different people and some are having difficulty accessing their email for the first time

Q1

I have previously setup my email account but now when I open Outlook Express my email and settings are not there?

 
 
You need to be logged into the profile which you setup the email account in. For example, if you setup the email account with the "Manager Profile" you will need to login as “Manager” to send / retrieve email from your email account.
     

Q2

 

Is it possible to setup Outlook Express to retrieve email for different people using different profiles?

 
  Yes it is possible to do this but you will need to setup Outlook Express for each user using different profiles. Instructions are available on the handout titled “ Setting up your email account for the first time.”
     

Q3

 

We have setup Outlook Express on multiple profiles but only certain profiles are receiving the emails?

 
 

This is usually caused by the "leave mail on server option" not being ticked. If it is not ticked anyone who downloads email will remove all emails form the server. As a result other users will not be able to retrieve emails.

If you have several people retrieving email using the same email address , you need to create a "profile" for each user. This will enable each person to access and retrieve their emails. To do this...

 
 

Step 1

 Go to the Tools Menu.
 

Step 2

Select Accounts.

 

 

 
 

Step 3

Select the Mail Tab.
 

Step 4

Double Click the Account or Click the Properties button on the right hand side.

 

 

 
 

Step 5

Select the Advanced Tab.
 

Step 6

Under the “Delivery” Section ensure “Leave a copy of messages mail on server” is ticked.

 

Step 7

Tick the “Remove from server option” as well.
 

Step 8

Click Apply.

 

 

 
 

Step 9

Click OK.
 

Step 10

Click Close